[JoshTriplett]

Taking a guess, based on experiences with using Google Assistant extensively:

What do you do if you have statistics saying that, say, a feature is used by a small fraction of users, and 40% of the activations of the feature were in fact not what the user wants, and instead were misunderstandings of requests for something else?

Ambiguity is a massive problem.

[ketralnis]

Be better and misunderstand less often?

[JoshTriplett]

Human syntax sometimes has inherent ambiguities.

[oxygen_crisis]

So ask for clarification. State your interpretation and give an opportunity for the speaker to confirm or clarify. This isn't some new intractible issue, this has always been a fundamental aspect of communication in a natural language.

[ketralnis]

And yet humans figure it out sometimes

[Zuiii]

require more specific instructions to access less popular feature? I will never understand companies breaking their own products.