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by tticvs 893 days ago
Did you have any recourse against Google Cloud? Did you ever find out why they did that?
2 comments

I have forgotten the exact reason but it had something to do with not having a valid payment method. Some change on Google Cloud end triggered it - they were billing initially with the Singapore subsidiary and when they changed it to the India one, something had to be done from our end. Hardly got any notices and also we had around 100k USD in credits at the time. Got it resolved by reaching out to some high level executive contact we got via our investor. Their normal support is pretty useless.
i'm surprised the solution here isn't... moving out of google cloud. that is terrible
> Got it resolved by reaching out to some high level executive contact we got via our investor.

Oh man that is my nightmare. Nothing says "broken system" like having to circumvent the system to get something done.

I've read about this happening a lot with google cloud

If your payments fail for whatever reason google will happily kill your entire account after a few weeks with nothing other than a few email warnings (which obviously routinely get ignored)