[koliber]

Would it help to think of it as two workflows? The first workflow ends with a human. The second workflow is triggered by the human. To build those two workflows, use whatever tools allow you to build such no-human-in-the-loop workflows.

[apercu]

Wouldn't you want to track the flow through the all components though?

Case management for example - case is created, case is triaged, case is (hopefully) closed. That way there is visibility.

If it's workflow A/tool A, some human using tool B, and then workflow C/tool C, absent integration you lose external visibility at each step, or you have to go check in Tool A to see if work flow made it to Human, and so on.

[jpochtar]

yeah one flow for all the stages is the way. I like having a "status" column, and have a different task queue depending on the status