[Snow_Falls]

The software this scandal centres around was known for recording incorrect numbers. Numbers that were then relied upon to accuse postal employees of theft. blitzsr is saying that you should be prepares to speak up when your software is fucking up. Essentially a more consise way of saying what zhyl did.

[ali1234]

In fact very few of prosecutions relied on actual numbers. The problem was that Horizon handles both POS and accounting, and would shut down the entire store unless SPMs signed off on the accounts. Then if there was a dispute, the PO helpline would tell SPMs "just accept the accounts, we'll investigate later". The investigators would then decide it was fraud, but drop the fraud charge in return for a guilty plea to false accounting - which technically did happen when the SPM first accepted the disputed figures.

So none of the criminal trials ever got as far as actually looking at the disputed figures, because the defended would plead guilty or the PO would just lie about how the system worked to "prove" false accounting. As Justice Fraser wrote in the 2019 common issues judgement:

"This means that, even for disputed items going back as far as the year 2000, this litigation is the first time that there will be any independent consideration of disputed items showing in the branch accounts for the vast majority of the Claimants."

Indeed many of the disputes were not even caused by software errors but human error on the part of the SPM. Errors that they attempted to resolve but could not due to the way PO handled disputes.

So this is far more than just a code quality problem.

[blitzar]

If you are going to sit in court and say the system is flawless and could not possibly make a mistake, despite your extra unit tests and documentation of the shortcomings then you might as well just go home early and skip the extra work.

Honesty comes before all else.