[pbhjpbhj]

HSBC experience in a smaller UK city - the staff in branch have to call the same phone number as one would call from home. They do have some ability to authorise actions, but barely. Perhaps they checked ID, I don't recall.

The company line is "you don't need to visit the branch ever" which is strange as they keep having to ask us to do things at the branch.

There's no counter service, no business staff, nothing except people to intermediate using the machines or using phone banking.

[peebeebee]

That's ok. It's eating your own dogfood, and also "being there" for people that really need it. Much better than a robotmenu on a phone. :)