[lmm]

> In democracies, the second any interaction with a public institution mandates some kind of technology, without providing an alternative, I would assume a basic free option would have to be provided to legal resident of such country.

When I applied for my Irish passport, the only way to inquire about the process of my application was via Twitter. (They had something that superficially looked like a contact widget on their website, but it was nonfunctional)

[chrisbolt]

https://www.ireland.ie/en/dfa/passports/contact-us/

[lmm]

Yeah, Twitter and the "WebChat" were the only options there when I was applying and the webchat didn't work. Glad to see they've added a phone number now.

[tifik]

That sounds pretty shocking. Was that during the covid lockdowns or is that just standard procedure?

[lmm]

It was pre-covid, although during a time of particularly high applications (post-Brexit).