[quickthrower2]

Not really. You just need to be strategic. $5/m for example would be reasonable for a hosted version of this, maybe add some AI touches for pro users, and then have thousands just expense it as it is well below thresholds, or just pay for it themselves.

[ipaddr]

5 a month with 1,000 users is 5,000 a month. You add in the costs and taxes and you are left with supporting a thousand users that you can't afford to hire for. If you had 2,000 users you might be able to afford someone but now you have to support 2,000 users.

If prices were tripled you could afford to staff for now and the future (r/d).

When small you need to go higher. When you are big you can use size to scale.

[quickthrower2]

$5 a month, the only support you get is the ability to cancel :-). However I kind of agree, given that this has sensitive data perhaps, so customers might get annoying about that, charge a bit more.

[TillE]

Yeah the Marco Arment approach of "I'm one guy, please don't ask me to spend my time on support instead of development" is clearly the correct one at that scale.

Like absolutely you want to accept bug reports and feedback, but your users should not expect active help with normal usage.

[goenning]

Why would they need to hire? I’m running a $5k/mo business with thousands of users and Im working solo. I have 1~2 support chat message per day which takes 10 minutes.