[jgraham]

(I work on WebCompat at Mozilla)

There are various people whose job involves triaging issues filed on that repo, and communicating with the issue authors where necessary e.g. to figure out additional steps required to reproduce the reported problem. The point of that effort is exactly because we value reports of site breakage so highly, and want to ensure that people reporting them have a good experience.

Unfortunately when a bug report (not just this in this repo, but almost anywhere) hits (almost any) social media there's a high chance of the suddenly large audience making comments that aren't at all actionable in fixing the issue. In this case it seems highly unlikely that anyone can add additional information that will allow a faster resolution, whereas there was already one off-topic/unactionable comment at the time the issue was locked.

So if we leave the issue open, it has the downside of disrupting our normal workflows, and taking attention away from fixing either the problem at hand, or any other issues that currently require our attention. To me that significantly outweighs the potential upside of leaving it open to "make people feel welcome".

Of course, like many things in life, it's not a mathematical problem where you can derive a correct answer, but a set of tradeoffs based on experience, and therefore reasonable people may come to different conclusions.

[Uptrenda]

Nah, that's bullshit. If someone interacts with your team on whatever medium you go out of your way to be respectful and shouldn't act like stuck up, condescending neckbeards, whose presence is a gift to humanity. I run many open source repos myself and you can bet that when people take the trouble to interact with me I make it my mission to listen to what they say and treat them with respect. I don't expect them to act like robots and neither should you. The way you've all answered here makes me think that you're a bunch of code monkeys incapable of understanding that software is created for human beings and not machines.

>In this case it seems highly unlikely that anyone can add additional information that will allow a faster resolution

Heaven forbid. Sounds like Mozilla is a wonderful and fun place to work. Lmao.

>of disrupting our normal workflows, and taking attention away from fixing either the problem at hand

People aren't going to die if a few off-topic comments are posted. Holy fuck, what is wrong with you.

>To me that significantly outweighs the potential upside of leaving it open to "make people feel welcome".

That's exactly the problem. Acting like regular users have no worthwhile input is unbelievably out of touch and just plain insufferable. Maybe if you listened more to the user you could build a browser that wasn't such a piece of shit. Lmao.

[sdk-]

> I run many open source repos myself and you can bet that when people take the trouble to interact with me I make it my mission to listen to what they say and treat them with respect.

You clearly look like a very polite person /s

[lightedman]

"There are various people whose job involves triaging issues filed on that repo, and communicating with the issue authors where necessary e.g. to figure out additional steps required to reproduce the reported problem."

And exactly where are the various QUALITY CONTROL testers that should've caught such a dead-simple problem like "This won't work with Google Search" before it ever happened in the first place?

[denschub]

This issue was caused by Google on their server-side, without any relation to a change in Firefox, so I'm not sure why you feel the need to yell at my Mozilla-colleague.

[lightedman]

As a quality control technician, I have several tests, including checking against third party resources for compatibility.

If I were a web browser coder, making sure my software worked with the major websites of the internet would be the FIRST thing to test. I don't release until I know it works.

This exact same mindset is why I make the expensive stuff where I work, and nobody else.

I'm also not yelling. That you think text is yelling is quite something I'll never understand from anyone. Two capitalized words isn't yelling.