[resolutebat]

I used to work on a support team where a bot could solve simple cases: eg. if the user's software license had just expired, it would grant an immediate one-off 24 hour extension so the user could get their payments sorted.

The fun bit is that it would reply to the case using a female name, using the same kind of account as human support reps. The bot's customer satisfaction surveys were over the top effusive, including not a few people declaring that they were in love and asking us to promote "her" for being so fast, polite and effective. I don't think "she" was ever asked out on a date though!

[jauco]

This needn't be because of the female name though, does it? A bot is generally very fast and if it was programmed right it might just be a very good experience for the end-users.

Did the ratings change after the bot got a male name?

[kylebenzle]

Women do tend to get treated better and given more opportunities, interesting observation.