I thought his responses were terrible and worthy of being fired over the weekend, but I am impressed with his quick action on this. I guess you can put me down as “neutral” towards this person.
Given that the last Carta scandal their response was to amplify their owns candal by sending everyone a link to their weird ranty medium article about how the mainstream media is bad, I will give them credit for at the least not responding that poorly this time. I mean, not that the response is great but it's better than going door to door to all their customers and shouting in their face "hey, did you know I'm in the middle of a scandal? I'm being scandaled right now! Would you like to learn more about how I screwed up?"
He really comes across as a sociopath. And I don't mean that as an insult. I don't see any other good explanation for how he can fail, over and over, to foresee that his clearly unempathetic responses will be received poorly.