[AndrewKemendo]

We will now watch the enshittification and bedbathandbeyonding of Twilio.

I think this is especially sad as Twilio really was a reflection of the purity of product and engineering coming together to make more than the parts.

I can’t think of a better leader at the intersection of people and technology than Jeff Lawson.

I think Twilio has a unique opportunity to lead in AI if they kept their Hacker spirit. Unfortunately the fatal blunder here was that they signed up for this outcome via IPO. Not much better being private under PE, however it was doomed to this fate the moment they went public.

All that said, congrats Jeff (jeffiel) for doing such an amazing job and holding on this long.

[BetterWhisper]

And what is this unique opportunity to lead in AI?

[AndrewKemendo]

Right now: voice-bot telephony. So, immediately have a twilio number that you can call/text and talk to a GPT much like I do with the ChatGPT app interface. This rapidly could couple into actions API for doordash amazon etc…so Twilio would be handling all this scalable AI-Telephony data. They have the infrastructure and engineering for it.

Long term: own the infrastructure for infinitely scaling call centers for any task you would need to do over sms/gsm voice