[paxys]

The new CEO:

> Shipchandler has over 25 years of experience growing businesses and driving financial performance across global, public organizations. Prior to Twilio, Khozema spent over two decades at GE where he drove operating excellence in GE’s high tech aviation division, plus accelerated growth in the Middle East region.

I wouldn't be too enthused about him running a software-focused company. His experience yells "generic businessman brought in by investors to squeeze more profit".

[raiyu]

Yeah definitely not a good sign for Twilio - the tried and true playbook will now get executed once again.

Fire a bunch of people, especially those that are most tenured and have the highest salaries.

Raise prices each quarter to achieve revenue growth with the assumption that customers are more inelastic than suspected and won't leave.

Doubtful that any smart acquisitions will occur, given that requires an actual understanding of product, customers, and markets.

The beginning of the end until some larger corporation, looking to grow their revenue base decides to acquire them.

End of an era for sure.

[akmittal]

> Fire a bunch of people, especially those that are most tenured and have the highest salaries.

That's already done

[fooster]

Not even close to enough. Look at the growth of revenue and headcount. It is clear another huge cut has to be made.

[goopthink]

But also:

> He has a deep understanding of Twilio’s business, operations and culture, having most recently served as President of Twilio Communications, and previously as Twilio’s Chief Operating Officer and Chief Financial Officer.

[ipqk]

As an Indian-American, I'm weirdly elated that Indian-Americans can now be thought of as "generic businessmen" (at least in tech).

[shadowtree]

Google/Sundar is seen as the template, not necessarily as a positive one. Doing the needful, to the grave.

MSFT/Satya is the outlier, should be what others aspire to.

[lotsofpulp]

> His experience yells "generic businessman brought in by investors to squeeze more profit".

In Twilio’s case, it is “squeeze some profit”. Having revenue be greater than expenses seems like a reasonable goal for a business’s leaders.

https://www.macrotrends.net/stocks/charts/TWLO/twilio/net-in...

[sswaner]

I agree that this is not a move I am happy to see. I hope I am proven wrong. I have been struggling with my love of Twilio. For years they have been one of my favorite tech companies, but I have been really struggling with them and their products lately. It feels like they have lost their core mission.

[kelnos]

To be fair, Khozema joined Twilio as CFO more than 5 years ago; it's not like he was brought in externally and knows nothing about the business.

But yeah: Jeff had been working toward GAAP profitability for a while now, but was unable to deliver.

I have my own feelings and biases about the company's trajectory over the past years (I worked there from 2011 until 2022), but ultimately a) Jeff lost his super-voting shares last summer, b) he didn't deliver on profitability, c) growth numbers have been unimpressive for a while now. Activist investors have been saber-rattling for most of the past year. Of course Jeff was going to get forced out, sooner or later.