[clipsy]

> they care about their customers

> It took me multiple calls with customer representative to cancel my account because Carta did not want to automatically add an option for people to cancel their plan.

This is not how most people would describe "care about [...] customers."

[mkl]

You snipped off the key word. juli1pb said this is "how they care about their customers", i.e. as sources of money to be clung onto.

[aspenmayer]

Right, as in: to what condition and/or to what degree.