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GitHub's support is surprisingly bad. When I was consulting for an R&D lab at eBay, we open sourced a bunch of our work in a GitHub org. It was sanctioned by eBay's OSPO; they even linked to it from their main open source directory. 7 years later, long after the team disbanded, someone in eBay's current legal team decided that the (now archival) org violated eBay's trademarks. For the last year+, every time I've opened GitHub, I've been met with the same undismissable banner. Since the only choice they give you is to contact support, I did. Unfortunately, their support team is not responsive, and has a completely separate notifications system. It took an inordinately long time for them to respond. (I have poor reception here so I can't check, but I think it was months.) Since I'm not in the habit of checking GitHub Support for new messages, when they eventually replied, I missed it. I had to start a whole new ticket. That too was months ago, and I still haven't heard back. So because I did some work for a skunkworks eBay team in 2015, the top 150px of my GitHub are unusable, and there's apparently nothing I can do about it until some call center decides to write me back. |