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by bormaj 890 days ago
Yeah, it's 100% a shitty situation for the customer. I personally haven't checked the plane ahead of time for any of my flights, but with all the recent failures/headlines I am much more inclined to do so. Not out of virtue signalling, but out of my own peace of mind.
1 comments

I am unsure if this applied to all the flights, but most flights I booked showed the airplane model before I paid. I guess this is a good thing for customers, i.e., one can make an informed decision without too much hassle by manually checking the flight history.