[neilv]

IIRC, managers were qualified sales leads who were actively looking to move to a supported Linux platform, but got turned off by the installer&docs out-of-box experience that seemed like it was going to make a lot of extra work for them.

I just meant the "softening guide" might've helped from the perspective of the company who'd like to land those customers. I don't think it's the best way, but at the right moment it might've salvaged some sales.