[macspoofing]

>Don't integrate early-stage SaaS as critical to your business is the main lesson here.

Let's be honest, nobody had 'Airplane' as some critical part of their business.

[sokoloff]

You might be surprised how many shadow IT projects end up becoming load-bearing members in businesses. (I think this is mostly a good thing, because it works out a lot more often than it fails, but when it fails like this, it can be very disruptive.)

[vbhakta]

We use it for customer support