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by tptacek
894 days ago
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All: this was a bug. We're reversing the charges. Everyone affected got an email. The tl;dr: * The advance notice of the billing change (we announced in October, but only on our community site) slipped, but the billing change didn't. That's not OK! We agree: you get notified before we bill new things to you. * Ordinarily, we waive invoices less than $5. Our billing code had a bug that let these charges slip through. D'oh. |
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