[rebeccaskinner]

Returning isn't even convenient these days. I've been in the process of moving away from streaming services toward physical media, and Amazon is often the only place that carries certain things on disc. Unfortunately, the failure rate is pretty high. Trying to return some DVDs to Amazon is like pulling teeth. Either you have to drive across town to a Whole Foods to drop off the package, or you have to pay $10 to return a $15 DVD and then you have to make sure you are around at whatever time the UPS driver shows up to pick up your return. They won't even give you the address so that you can ship a return yourself, or allow you to print the label so you can leave it on your porch.

It's so painful at this point I've just started building in a 30% markup in the price mentally to account for things I'm going to have to buy an extra copy of. Returning things isn't worth the hassle it except for with very expensive boxed sets.

As a "bonus" amazon has also removed my reviews on things that I've had a particularly high error rate with, since the poor quality is apparently not relevant to the thing they are selling.