[ebiester]

In team topologies, you'd consider them "complicated subsystems" teams. (See https://teamtopologies.com/key-concepts ) They may even be consider stream-aligned teams but they a feature crosses multiple streams to be valuable.

I used a workflow as a common type of SAAS business. My past and current companies could be considered such companies and had significant resources into such streams. Trying to enable the workflow of thousands of companies is a remarkably difficult problem.

But to take an example, look at monday.com as a workflow SAAS business that has a 9 billion dollar market cap. I would be surprised if they didn't have at least one team dedicated to tools for their support team.