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by serf
900 days ago
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the noncash payments/hours/product differentiation make a lot of sense to me, you're creating a wider customer list essentially. the 'lower customer densities' twist is interesting. I wonder what creates that situation. Maybe people want to rush their purchases when in a crowd? |
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Anecdotally, that does align with my experience. I tend to try to shop off hours, but now stores try to cram soo much into their brick 'n mortar footprint that even light foot traffic is a claustrophobic experience.
For me, the inability to freely navigate a crowded store and the short mean time between interruption (where you have to move because someone else wants to get by or look at the same thing), curb my desire to linger and peruse. I make my plan, I get in, I get out. And that's only when I can't order for pickup/delivery to avoid navigating the store entirely.