A couple of hours of listening in here, it feels a lot like "The Five Dysfunctions of a Team" - a made-up story about a made-up company with made-up problems that are simple and self-contained enough to have solutions, and where colleagues are able to work together, despite turbulence.
It's hard to relate to, honestly. It's likely that the target audience is just not "me", but I think somebody with very limited experience dealing with operations would enjoy it. Questions like "why is IT Change Management important" and "how do we prevent people from making mindless changes in production on a Friday afternoon". If you know this already, so far this book is nothing but a "good story about work" - if anybody ever miss this part of life.