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by applecrazy
909 days ago
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Amazon does this a lot in their “customer obsession” management strategy. In their terms, the mechanism to make this happen is called a “PR/FAQ”[1], and the core idea is that if you can’t express your idea in terms of a customer-focused press release, then it isn’t a good thing to add. [1]: https://productstrategy.co/working-backwards-the-amazon-prfa... |
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