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I haven’t worked at a restaurant but I have worked at dine-in movie theaters, and have friends who have worked in the kitchen and waited tables. There are some angry people but majority of the time they set tables, take orders, bring the food, close out checks. I don’t know if that’s more work or less work than the kitchen, to me it’s about the same. I’ve always believed they should be paid in the similar ballpark as each other and eliminate tips.

The restaurants being cold is news to me, majority of the places I’m familiar with felt like room temperature, except for drafts when the door is opened.