Companies should work out a way to incentivise low-level workers to escalate and chase up "difficult to tackle" issues. Ignoring problems rarely work long-term and it's companies best interest to know and solve issues.
We went into these hotels telling them "I know you offer WiFi, but we are a tech conference, we're going to be using the WiFi harder than your normal event." They'd all say "It's fine", but they'd quickly learn it wasn't fine.
There wasn't really the option to use the cellular network for data at that time.
We eventually ended up running our own WiFi for quite a few years, because the venues consistently would just end up a smoking crater. The first year in Chicago the venue had this fancy centrally controlled wifi that was supposed to be all smart, but even after a field upgrade because the central CPU couldn't keep up, it was just a disaster.
Ended up going with a bunch of relatively inexpensive APs all set on low RF power, where the venues always wanted to have one or two APs on high power. Basically solved our problems.
And indeed, would have probably thought that people at a conference would be better being human beings and talking to each other, rather than staring into a laptop screen.
This was the conference where Ka-Ping Ye could be found huddling in the back of the room, and then a few hours later give a presentation on "look what I just did". So, I hear what you're saying, but there is also value in being on your computer in that environment.
Except that our contract with the venue included that they would provide Internet access, so we were collecting these problem reports and in several cases money was withheld due to poor performance.
I can imagine the hospitality industry would not want the WiFi sporadically going down for their guests; that's not a very hospitable experience.