[Octabrain]

> Devs have no business doing it.

Agree but, I have to say that, as a DevOps, it was infuriating to me to have to deal with developers without any care for the quality of what they were delivering. Sometimes for pressure from someone higher in the chain, other times, for pure laziness and/or incompetence. I remember coming in the morning after a hell of a night on the on-call, reporting the issues to the Devs in charge and being answered something along the lines of "fixing that is not the priority right now" and my replying on anger with "If it was your damn phone the one ringing during the whole night I'm pretty sure you would make it a priority".

[dkjaudyeqooe]

There should be some sort of trigger whereby over a certain threshold of problems the devs have to perform the support role. It's unacceptable to deliver a shitty system and rely on support to avert disaster or user revolt, there has to be some sort of incentive to counter this.