[cfr2023]

Some people just wake up in the morning wanting to fight. If you're providing support, you might just be the first person they find on a given day.

It's crazy to want to fight someone who is trying to help you, but lots of people end up in crazed states when hammering away at projects behind their computer terminals.

Taking a step back even further, I think that requiring any form of software support or correspondence with software makers is a completely alien concept. I have done it under 5 times in more than 30 years of using computer software and writing documentation.

No doubt that countless people encounter show stopping software issues for which they cannot find alternative tools, workarounds, or workflows, but I find that it's almost always better to just go shopping at these junctures, rather than enter into some kind of chain of correspondence hoping that someone out there in the ether might possibly one day fix your problem.