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by ZeroSolstice
916 days ago
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I agree. If a part failed or broke unexpectantly it makes no sense to say it was `your fault` or `you made a mistake`. The goal is the solve the issue at hand and following the representative's instructions to either fix it or prove the item is defective is the easiest way to get there. If it was a mistake on your end you learned something new but I don't see any additional benefit by saying you made a mistake when you don't know what went wrong. |
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