[LoganDark]

> Do you even realize you can send mail from your mailbox?

Yes, one of my comments posted three hours before yours described how I can indeed drop off mail at my mailbox to be picked up by the postal service. But before I do that, I have to find an envelope, paper, write or print a letter, seal it and address it and then leave my house to go drop it off at the mailbox. It's within walking distance, but notice the number of steps there are compared to picking up your phone, calling someone up and just saying "cancel my subscription" however many times they require.

[Demonsult]

And then the retention department pretends to cancel, as they want to be on target for their monthly bonus. Now you can print a copy of your phone call as evidence when you get billed again (oops, you can't). So now you get to deal with the vendor and the credit card company. Very smart time savings!