[rendaw]

I think this works great sometimes, but I've been in plenty of situations where "I messed up" leads to being railroaded into the "boilerplate tech support" discussion tree. "Did you try doing X", "Did you confirm that Y is Z", "Make sure your VPN is working, try installing a new config", and finally "That's strange, double check all your parameters, there may be a typo in there somewhere"

[wbl]

My dad once took apart his motorcycle to change out a cylinder seal. He put it all back together and it wouldn't start. The mechanic at the shop heard the story, and then checked one thing: indeed my dad had forgotten to refuel it. That tech support tree is always worth checking.

[trogdor]

Oh, man. Flashback to the time I painstakingly rebuilt the carburetor on my scooter, then spent way too long trying to figure out why it wouldn’t start.

The kill switch was set to “off.”

[shutupnerd0000]

He took apart a motorcycle because the gas tank was empty?

[dijit]

no, he forgot to re-fill the tank after disassembling.

[KennyBlanken]

That's cute that you think people working the bottom rung have any sort of autonomy and aren't monitored constantly for compliance with scripts, decision trees, policies, and procedures.