[fo76yo]

Doesn’t matter. They want to normalize employee and customer experience. Think I’ll go with the anecdotes of my friends who managed retail locations for big box stores rather than an HN rando with a confrontational rhetorical style, as if projection is correctness

Your experience is a reflection of their desire to normalize rather than customize

Data is only useful to a point. Generate all the stats you want. Millions of other stats attenuate the usefulness of any given stat, except for those of broad application. Getting super granular is programming equivalent of bike shedding and yak shaving.

[marcus0x62]

What point are you trying to make? What anecdotes have your totally-legit-retail friends shared that are relevant to this discussion?