[necubi]

As an open-source maintainer, the simple answer is because that's what the majority of users want. The barrier to join a discord server and ask a question is very low, compared to signing up for a forum, posting, and hoping that somebody looks at it.

The only negative feedback I've gotten is from users in China, where Discord is blocked.

[ori_b]

If I see discord, I move on. You chose how to run your community, and I'm not going to complain -- I'm not that entitled. I'm just not going to participate.