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by insanitybit
913 days ago
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Users get really bothered by arbitrary banning, irrationally so I think. I've been on sites with moderators who could basically just enforce the rules as they liked and it's so much better. No "well technically I'm not rule breaking" - a human makes a judgment and bans them. For some reason these "professional" Websites (ie: the modern web of company-run forums) seem to resist this idea, and unfortunately it's hard to do it later in the game because the userbases can be very easily riled up. |
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There are a few reasons why it worked IMO, but the practices seem extremely difficult to scale.
- I spent a lot of time building good will in the community: personally interacting with members, calling out great community participation, etc. My positive interactions outweighed negative probably 5:1 or 10:1.
- I used the ban hammer exceedingly rarely. Like, probably about twice per year over the course of ten years.
- This was a pay-gated community, which cut down on troublemakers
- Moderators enforced policy, but I was the only one who could actually ban