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by _a_a_a_
917 days ago
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It didn't appear constructive, just implying that they were going to do their best to lose the email. Here in the UK it's quite easy to get stuff fixed. A few years ago, a single complaint to trading standards by me got a can relabelled properly with its ingredients. Failing that, I know from prior experience that companies hate being embarrassed. They really value their image, and risking house fires for your consumers, it doesn't go down well. What you posted came across as negative, and I'm afraid I have a fairly low tolerance for that. If I misread you, sorry. |
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As such, I don't think negative is always bad.