> The controller clears the Lufthansa jet to make a visual approach, and the Lufthansa pilot advises “due to company procedures, we are unable visual approach at nighttime”
> The controller then advises that “if that’s the case, then it will be extended delays”
The individual controller won’t know exactly how many airplanes are ahead of this one, and even if they did they can only estimate the delay. In this case the estimate they gave the plane turned out to be optimistic, because the planes ahead of them were taking longer to land than expected. Certainly saying “This conversation is over” would be rude in most circumstances, but it merely reflects the reality that a controller can only spend so much time talking to each crew. The crew already had all the information the controller could give them, and simply needed to make a decision rather than ask more questions.
I'm pretty sure they did.. the article says controller told them there would be "extended delays". Sounds like the pilot just got impatient when ATC couldn't get him on the ground after 10 minutes.
No, the pilot got inpatient when the controller told them the next info will be in 10 minutes (reasonable, shit happens) and did not contact them at that point -the pilot even had to remind the ATC they were supposed to update the flight.
> The controller then advises that “if that’s the case, then it will be extended delays”