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by Scarblac 912 days ago
It's a review. Customer didn't like something, why not mention it for others? It's supposed to be a service for people like you in the future.

The problem is that the scale is now so compressed that 5* means "OK" and 4* means "not OK". 3* is assumed by the system to be a user abusing the review system.

1 comments

Yes totally, I do mention things I don’t like in reviews, but “great stay, but no coffee maker (****)” seems excessive.