[agloe_dreams]

Fun fact - Mazda actually ranks pretty poorly in this category in consumer surveys. https://www.torquenews.com/sites/default/files/j.d._power_te...

^ Check it, dead last in the industry according to people who bought the car.

The system is coated in buttons...but most units do not allow you to use Carplay with touch. That's right. You need to navigate the UI as if you were using a keyboard to use windows. 'spin spin spin, highlighted?, select, spin spin spin highlighted?, select' The outcome is considerably more time spent looking at the screen no matter how proud they are about killing touch. Carplay and Android Auto are both noted by customers as the number 1 technology priority in new cars.

The system is virtually unchanged in UX since 2012 with only a UI refresh in 2019. They claim it as if it is an intentional design when they really are just selling 12 year old tech on $60K CX-90s.

This is no rebuttal to you, if you love it, that is great! But here and reddit both seem to think that Mazda's UX is amazing when customers truly hate it.

[Supermancho]

This reads that the innovation score is lowest. It makes sense, because the innovation is basically zero for physical controls. I don't think this is the same as ranking UX overall, nor do I think it is indicating that users "truly hate it".

[Etheryte]

That graph does not mean what you think it means.

[evanreichard]

> The outcome is considerably more time spent looking at the screen [...]

Quite the opposite. The wheel has discrete clicks while rotating so muscle memory becomes a thing. I've got half a dozen "workflows" memorized so I don't even need to look at the screen to do things like love a song, add it to my favorites, switch between apps, report an accident, etc.

[lacker]

For what it's worth, the CX-9 since 2019 at least does allow you to use CarPlay with touch, or the scroll wheel, either one. Personally I strongly prefer the scroll wheel but it sounds like peoples' opinions differ on this.

[dalyons]

Wow yeah, nice clarification. I would be furious if I bought a new car in 2023 that made me use one of those fiddly wheels for CarPlay. That’s terrible.

I had a BMW with a wheel and it was insanely annoying. But that was 10 years ago!

[mattgreenrocks]

No offense, but is a JD Power survey what you're citing here? :)

Seems like my 2016 CX-5 ignores touch inputs if the car is moving, and CarPlay can't override this.