Hacker News new | ask | show | jobs
by DoctorMckay101 914 days ago
Not gonna lie. The moment a company refuses a refund or a return that complies with their policies, or just stalls me for more than 30 minutes, I'm calling a governmental customer protection agency and issuing a "comply or get sued" through them.

Had to do it once with Sony and another time with an electronics insurance company. Money was back in my account in less than 24h.
3 comments
coffeebeqn 914 days ago
We’ll have our own Chatbots fighting the sellers bots and it’ll be a great waste of time and resources
link
Hnrobert42 914 days ago
You’re going to have a hard time suing most companies. You will likely have to pursue binding arbitration.
link
capableweb 914 days ago
Highly dependent on the country.

In some countries I've lived, the government has refused to do anything against companies refusing a refund for various things, even if the conditions for the refund is matching. In other countries, I've had very helpful government people issuing a "letter of concern" (not sure exact translation) and the companies doing the refund quickly after that.

link
ejb999 914 days ago
don't you have to have already agreed in the binding arbitration and waived your right to sue - in writing - ahead of time?

Not sure that if you have no prior agreement with someone that you can force them to not sue and use arbitration instead. Not a lawyer, but that is my understanding (in the USA anyway)

link
Balgair 914 days ago
Oh now, just wait. The arbitrator will be a chat bot too.

Chat bots all the way down.

link
crotchfire 914 days ago
Graduated. Corporate. Income. Tax.

The problem is that these companies are monopolies or at least oligopolies. Punish them simply for being big, and they will either divide (like living cells do) or die. Then when one of them wastes your time, you can take your business to the next one.

Government is never going to fix these things. Politicians are geniuses at saying things that make you think they will fix these problems, but never actually doing it. The only hope is to align our needs (smaller corporations) with the government's needs (moar tax dollars). It's really quite simple.

Say it with me, kids:

Graduated. Corporate. Income. Tax.

link
Devasta 914 days ago
You will, not everyone will have the time or ability to though, and thats the point.
link