[OnlineGladiator]

It's because engineers will build what engineers want rather than what the customer wants. Engineers are more likely to appreciate highly technical details that average customers don't even understand, let alone want to pay for. There is also likely a disconnect between what it should be able to do versus how easy it is to use.

Engineers are likely to solve problems that the customer doesn't care about. If you know engineers that say things like "the customer is an idiot" then you understand what I'm talking about. Even if the customer really is an idiot that is the person who needs to use the product.

[cebert]

> It's because engineers will build what engineers want rather than what the customer wants.

I’m not sure you can generalize like this. Do the engineers have RSUs or financial incentives where they do better if the firm does better? I’d argue they’d care more then. Also, a lot of engineers intentionally chose to work in market segments they’re passionate about. I’ve been at the same company for over 13 years. I could likely make more elsewhere but I find the domain I work in quite rewarding and interesting.

[stale2002]

> have RSUs or financial incentives where they do better if the firm does better?

They have a larger emotional incentive to work on cool things that they enjoy, as opposed to the relatively small change in company price if their individual product succeeds or fails.