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by steveBK123
922 days ago
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"Expose everyone to users " - I would note this of course has logical limits.
I've worked in orgs where we had shared slack channels (and DM ability) with all customers. Not great. This meant that squeaky wheels got a lot of oil. They quickly figured out who in the channel actually knew what they were doing, and so every customer had their pet senior engineer they would bother all hours of the day / weekends / etc with questions. Support rotas and on-calls go out the door when your customers can directly escalate to their engineer of choice. I actually turned off all slack alerts and disabled notifications on my phone as a mental health exercise as a result. So the net result of forcing me to be maximally reachable caused me to be less reachable as a whole. If someone important enough really needed me, they had text/phone/etc. |
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Nobody should be reachable after 5pm unless they work the night shift and/or being paid to be oncall.
That you “actually” disabled these alerts points to a culture problem at work. A work app should not even be installed on your mobile.
Put your workstation to sleep at the end of the work day and don’t wake it until the next one. As you said, they can call for the once in a year emergency.