[wruza]

Watching what and how they do after a month is as valuable. User interfaces have two sides in this regard: initial experience and boring repetition experience. You can optimize for the former, the latter or both.

[fl7305]

Good point. My experience is also that most users don't learn many of the neat features I have built in to speed up their work.

Even if I show them a couple of times, it is often quickly forgotten.