[bradfa]

25 years ago when I worked in a small shipping department for a computer reseller we had amazing experiences with UPS. Everything just worked. Their software was good, pickups were on time, delivery end was never a problem. Our computer could print tracking numbers directly and if you searched on ups.com for them even before pickup time they showed the status of waiting to be picked up, then within an hour of being picked up, even before they got to the local depot the status would change to picked up. It was amazingly good.

How has so much gone so backwards since then? Is it just that the volume of packages now is tremendously higher and the budgets for IT to keep up haven’t scaled appropriately?

[jccooper]

This article is looking at "apps" on the consumer side. While not an excuse for being as terrible as it is, consumer shipping is not where the money or focus is in package delivery.