[ggm]

Family worked the phone line reconciling missing delivery. Her favourite was the shark lost on a train to a local tropical fish store.

Be nice to your delivery phone support. They often have discretionary "make this problem go away" budget and they use it on customers who are polite and accept the limits of reality as it emerges.

[mcfedr]

I tend to fine that people on the phone are clearly not given the tools they need to find what's going on and certainly not any power to actually fix a problem, it's always very frustrating