[Hnrobert42]

You paid them money. You got a service. If you bought groceries from a grocery store every week, and one well you showed up to find they were closed, would you feel like you were owed an explanation?

[chii]

Yes. But only because the usual routine is worth something to me, and i would be angry about a change that is forced upon me. Getting an explanation is a way to release that anger.

[alphabettsy]

Annoyed I’d understand, but angry? Other people aren’t required to help maintain your routine.

[ClumsyPilot]

You put in data. They owe you data back.

If you put money in the bank, do you expect to get it back?

[irjustin]

yes, agreed.... but we're talking about being owed an explanation - i think you missed that part of this thread.