[pengaru]

One problem with your claims is this is pretty well documented as a uniquely McDonalds franchise problem at this point.

Competing fast-food franchises serve similar frozen dairy products, in a similar staffing environment, without their machines constantly being out of service.

This video covered the situation fairly well IIRC:

https://www.youtube.com/watch?v=SrDEtSlqJC4

[Dem_Boys]

You may be right! Just my experience working there for 4 years at 6 different stores.

This happened all the time at every store I worked at.

BTW Our machine would legit break too. Maybe once a year it would be down for a day.

[pengaru]

The linked video makes a pretty strong case for it being a "show me the incentives and I'll show you the outcome" situation...