[mlntn]

I had a strange experience with these guys. I signed up and didn't get anything back. When I sent an e-mail two days later telling them to just forget it and cancel my account, they told me they were busy and didn't get around to setting up my VPS. Just weird...

[_delirium]

Iirc, it's basically two people, the owner and an employee, and the owner does most things himself, from assembling servers to setting up accounts. Provisioning in particular he admits is currently rather suboptimal. I've had a good experience overall, though.

[damncabbage]

Seems like a non-automated or a semi-automated provisioning on their side; I wonder what else isn't automated.

[lsc]

Yup. big problems in that department. Most things are semi-automated. I do have it setup so that once a user is setup, they can boot into a rescue image, change the kernel, access the serial console, etc... without my help, though.

But, it is a pretty big problem if someone needs a new instance right away, or if someone needs an upgrade right away, and for system problems that don't hit my pager (though we're working on improving that one.)

[bricestacey]

Billing is not automated. I'm months overdue and I just got a personal email asking if I still wanted my account. It doesn't matter. Prgmr is hands down the best hobby VPS provider (I can't comment for other scenarios).

[whimsy]

Actually, billing is pretty automated, but shutting down your account is not.