| > - No response to questions, after follow-up we got a meeting from middle-management They're busy running the company paying mortgages while C-suite believe nice sounding words and budgets are all the incentives needed. Welcome to middle management. Some in C-suite will get this. > - Got some new info, but mostly circle-talk You're speaking different language. Speak company, not generic IT. > - Received very negative feedback, where the middle management and only focussed on the questions or steps that where wrong ?? Again, welcome to middle management. It went wrong. There's an error. Fix the error. It's what they do. Again, speak their language. > - General tips for nailing down requirements ? Ask for their existing "provide us the steps or process flow for when to alert who after what time, when xyz happens" flowchart, escalation matrix, escalation tree or whatever it's called in their corporate language. Perhaps it doesn't exist. If they're ISO9001 it should, but perhaps not. Don't ask for meetings on your terms. Go sit in the team, attend operations meetings. Understand them. Corporates are anthropological studies. |