[rgbrenner]

iMessage is routed through apple's servers over TCP. So this is like saying: sometimes I go to google.com but it randomly loads bing.com... must be related to my group carrier plan

What data made you make that association? Seems unlikely. If that happens, then apple would have to be routing messages incorrectly, but that would be a massive bug/security issue... especially considering how E2EE works.

[just2043]

Yeah sounds more like the aunt and uncle once shared an Apple ID and then moved to seperate ones later.

[mortenjorck]

This is by far the most plausible explanation. iMessage’s biggest surface area for problems is multiple/migrated associated emails.

[tshirthoodie]

Interesting. Do you know how they could fix it? I will send them this thread. They will love it.

[tshirthoodie]

Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel confident we will never know.

[frumper]

I’m just curious what you think Apple should do for a stolen phone?

[tshirthoodie]

For a stolen phone with AppleCare+ insurance that has been paid for every month since purchasing the phone, they should at least offer a way to file a claim.

The only way to submit a claim was to click on a button in my icloud account that did not exist. I live in a big city and visited 3 Apple stores and spent about 15 hours in them in total, but none of them were able to help me get the claim filed so I had to give up. One of the supervisors did refund the ~$15/mo that I had paid for the AppleCare+ insurance, but I had to buy a new phone.

[ryanwaggoner]

AppleCare+ does not include theft coverage. For that you need to pay for "AppleCare+ with Theft and Loss", which I assume you didn't do: https://www.apple.com/support/products/iphone/

It's pretty easy to see why they wouldn't include theft + loss coverage unless you pay for it...