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by aepstein
5171 days ago
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Reminds me of Dharmesh Shah's talk at SXSW where he shared the-one-metric-to-rule-them-all that they developed at HubSpot to measure success for everyone on the team (from sales people to developers): CHI (Customer Happiness Index). The concept is that everything the business does should be focused around the goal of increasing customer happiness, and this single metric aligns everyone's motives around the goal. You can learn more here: http://www.hubspot.com/agency-partners/partner-definition-pa... |
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