[quickthrower2]

If Google Docs were down for 15 minutes while you were trying to get say a CV together or refer to some notes it would be pretty frustrating. SaaS is replacing the desktop so the expectation is similar, I can access my data whenever I want. And 2am might be OK except many SaaS have global customers.

[eru]

That's why you announce your planned downtime long in advance, and put plenty of notice where customers can see it, even if they ignore emails etc.

[quickthrower2]

Still sucks. But yeah I guess a countdown banner might be helpful there.

[JackSlateur]

Google has a lot of downtime Never got 503 on google.com ? Or docs/meet down ?